If your order has been in transit for more than 10 business days, please complete this form here. We will ask the courier to investigate the whereabouts of your parcel.
I haven't received my Coconut Bowls order, what should i do?
Please check the tracking link that you should have received via email. If there is limited information there may be a postal service delay (or customs delay if you’re from New Zealand).
We kindly ask that you remain patient, and only ask us to investigate if it has been more than 10 business days since you placed your order.
If your order has not arrived within 10 business days and the tracking information is unclear, please complete this form here. We will ask the courier to investigate the whereabouts of your parcel, and if necessary send you a replacement order.